Online Help > Support/Resources > Troubleshooting > Web Browsers

Web Authentication

Description

 

For some websites, the auto fill function does not work out of the box.

It requires some steps in order to properly send the username and password. Depending on the website, the process can be simple or may require additional tweaks.

 

Method 1

 

Automatically log in to a website

1.In the Login tab of the Web Browser entry, select the Form Authentication mode, and enter the credentials.

 

Login - Form Authentication and Credentials

Login - Form Authentication and Credentials

 

OPTION

DESCRIPTION

Username

Enter the user name to connect on the website.

Password

Enter the password to connect on the website.

Domain

Enter the domain to connect on the website.

 

2.In the Autofill tab, make sure the Auto fill login and Auto submit options are enabled.

 

Login - Autofill

Login - Autofill

 

OPTION

DESCRIPTION

Auto fill login

Automatically fills in the credential fields when opening the web page.

Auto submit

Automatically submit the credentials and try connecting to the website.

Use legacy click

Only applicable in Internet Explorer in embedded mode.

 

3. In the Html Control ID tab, click the Discover button to define the appropriate fields.

 

The Discover command searches the web page to find the fields that correspond to those in the entry. This allows the application to find the appropriate fields to fill when connecting to the website.

 

Login - Html Control ID - Discover Form Fields

Login - Html Control ID - Discover Form Fields

 

4.Once all the necessary steps have been completed, upon launching the session, the credentials will automatically be entered and logged into the site.

 

Method 2

 

The second method requires to manually identify the IDs corresponding to the logon fields on the login web page.

 

For this example, we will be using Google Chrome to inspect the logon fields.

 

For both the Username & Password fields, do a right-click inside the field and click on Inspect;

 

Login fields – Inspect

Login fields – Inspect

 

You will see the corresponding IDs to be used in the HTML Control ID tab of the Web session in Remote Desktop Manager;

 

Below, an example of the inspection for the Username field;

 

Logon Fields Inspect

Logon Fields Inspect