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Unable to communicate with Password Vault Manager

Error

Unable to communicate with Password Vault Manager, please verify it's started and that the database is opened!:

When trying to retrieve a credential using your Password Vault Manager credential entry in Remote Desktop Manager, the loading times out and you receive the following error message;

Error Dialog

Error Dialog

Solution

Please follow the steps bellow to resolve this.

1. Close Remote Desktop Manager.

2. Navigate to %LOCALAPPDATA%/Devolutions/RemoteDesktopManager

3. Edit the file RemoteDesktopManager.cfg with a file editor.

3. Add the following line in the Configuration File:

 

 

    <EnsurePasswordVaultManagerPresent>false</EnsurePasswordVaultManagerPresent>

 

4. Save the file & restart Remote Desktop Manager. You should now be able to successfully communicate with Password Vault Manager.