Online Help > Support/Resources > Troubleshooting > Remote Desktop Manager 

Unable to communicate with Password Vault Manager

Error

 

“Unable to communicate with Password Vault Manager, please verify it's started and that the database is opened!”:

 

When trying to retrieve a credential using your Password Vault Manager credential entry in Remote Desktop Manager, the loading times out and you receive the following error message;

 

Error Dialog

Error Dialog

 

Solution

 

Please follow the steps bellow to resolve this.

 

1. Close Remote Desktop Manager

 

2. Navigate to %LOCALAPPDATA%/Devolutions/RemoteDesktopManager

 

3. Edit the file RemoteDesktopManager.cfg with a file editor.

 

3. Add the following line in the Configuration File.

 

 

    <EnsurePasswordVaultManagerPresent>false</EnsurePasswordVaultManagerPresent>

 

 

4. Save the file & restart Remote Desktop Manager. You should now be able to successfully communicate with Password Vault Manager.