Online Help > Support/Resources > Troubleshooting > Remote Desktop Manager

User Interface

The ribbon has been hidden and I don't know how to make it visible

 

You have two options: Use the Alt + F11 shortcut or using the system menu of the application you can check the "Top Pane" command. Please see Top Pane for more information.

 

The tree view has disappeared from the Navigation Pane

 

The Navigation Pane can be displayed in many modes. You can select the tree view with View Vault Tree View or use the default shortcut F7.

 

View - Vault Menu

View - Vault Menu

 

The main form layout is broken

 

Use the Reset Layout option to revert back to the default UI layout in the Window tab.

 

Reset Layout Button

Reset Layout Button

 

The reset layout might not resolve all the issues. Close the application and delete the layout files (*.lyt) in %LocalAppData%\Devolutions\RemoteDesktopManager to completely restore the layout.

 

The quick access toolbar needs to be reset

 

Quick Access Toolbar

Quick Access Toolbar

 

To reset the quick access toolbar, close the application and delete the file remotedesktopmanager.qtb in %LocalAppData%\Devolutions\RemoteDesktopManager

 

The Navigation Pane displays only my favorites

 

Only your favorites are displayed, the root node is also entitled "Favorites".

 

 

You may have inadvertently enabled a filter. Click on the ellipsis button of the search filter box and deselect the Show Only Favorites menu item. Simply Vault or whichever view you expected at the bottom of the pane.