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When a remote connection is locked and asks for the username and password to reconnect, instead of closing and relaunching the connection you would typically use the Reconnect feature.

However, the session doesn't reconnect properly, because the credentials are not sent to the remote session.


This is an old issue and shouldn't happen unless your selection is currently legacy or your RDM requires updating, however if it happens nonetheless the fix remains the same.



In File -> Options -> Types -> RDP in the Reconnect Mode dropdown menu, adjust the setting and try again, we recommend trying to set it to Full.

Reconnect Mode

Reconnect Mode