Online Help > Support/Resources > Troubleshooting > Microsoft RDP

Display Issues

Description

 

The remote session's content is blurry

Uncheck Bitmap Caching under the Experience tab in the properties of your RDP session

 

Bitmap Caching

Bitmap Caching

 

Sessions are flickering, turning black or randomly shuffles while working

We have identified the CA DSM Agent Suite for desktop management as being the culprit for those who use this product. The remote control agent from this product seems to interfere with the modern GUI of Remote Desktop Manager. If you stop the agent, the problem goes away.

 

Remote taskbar is hidden by the one of your local machine

The tasbar on your remote system is hidden by the one from your local machine as shown below;

 

Windows Taskbar

Windows Taskbar

 

Simply set this option as shown below in the properties of your RDP session under the Display tab;

 

RDP Properties

RDP Properties