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Troubleshooting - Upgrade


You seem unable to uninstall Remote Desktop Manager from Programs and Features in Windows. In the Event log; you see the following error message;

Event Log Message

Event Log Message


Please try the suggested fix by Microsoft here;

Your settings and local data for RDM are by default under %LOCALAPPDATA%\Devolutions\RemoteDesktopManager, our installer doesn’t touch this at all. You must preserve this folder in its current state.

Step 2

Once this is done, please contact for further assistance.