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Troubleshooting - Upgrade

Description

 

You seem unable to uninstall Remote Desktop Manager from Programs and Features in Windows. In the Event log; you see the following error message;

 

Event Log Message

Event Log Message

 

Step1

Please try the suggested fix by Microsoft here; https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

 

You settings and local data for RDM are by default under %LOCALAPPDATA%\Devolutions\RemoteDesktopManager, our installer doesn’t touch this at all. You must preserve this folder in its current state.

 

Step 2

Once this is done, please contact support@devolutions.net for further assistance.