Online Help > Support/Resources > Troubleshooting > Remote Desktop Manager 

Offline Mode



Missing Entries or Deleted entries still showing

You offline cache may be out of sync with the content of the data source. Press CTRL + F5 to refresh the local cache.


System.Data.SQLite.SQLiteException: database disk image is malformed


System.Data.SQLite.SQLiteException (0x80004005): file is encrypted or is not a database

The offline file (offline.db) need to be deleted manually.


Click on File - My Data Source Information and now hover over the file size. This will give you the full file path, something like %LocalAppData%\Devolutions\RemoteDesktopManager\GUID-DatasourceID\offline.db.


My Data Source Information

My Data Source Information


Close Remote Desktop Manager, delete the offline.db file and restart Remote Desktop Manager. This will force the application to recreate the offline file.