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Missing mapped drives

Error

Mapped network drives are not available in RDP sessions even though you have selected All drives; or are not displayed in the dialog when attempting to add Specific Drives using the More button.

RDP Local Devices and Resources details

RDP Local Devices and Resources details

Cause

This problem happens when you start Remote Desktop Manager with elevated privileges (Run as administrator). Mapped drives are not available from an elevated prompt when UAC is configured to "Prompt for credentials" in Windows.

 

This issue is not caused by Remote Desktop Manager, you will need to apply a fix on all workstations from which you must launch Remote Desktop Manager with elevated privileges.

 

Please follow the steps in one of the following methods:

Method 1

Using the Local Group Policy Editor, locate the following Group Policy path:

Local Computer Policy\Windows Settings\Security Settings\Local Policies\Security Options

Configure the following policy to Prompt for consent:

User Account Control: Behaviour of the elevation prompt for administrators in Admin Approval Mode

Method 2

Map the required drives again in the elevated session. A good solution would be to create a batch/command file that starts by mapping the drives again, then launches Remote Desktop Manager.