Online Help > Support/Resources > Troubleshooting > Remote Desktop Manager 

Large Memory Aware Application

Description

 

Remote Desktop Manager 32 bit version is limited in the amount of memory it can use. This is limited to 2 GB. This didn't cause issues until the release of Window 8 and Windows Server 2012, RDP connections to these OS's consume a large amount of memory, typically 140-160 Mb per connection.

 

Remote Desktop Manager 64 bit version allow the application to use as much memory as is available, in the mean time, we've modified Remote Desktop Manager to allow it to access more memory, but this must be paired with a modification to your operating system.

 

You can perform this only if you have more then 2 GB of RAM.

 

Instructions

 

Windows XP/Server 2003

1. Right-click My Computer and select Properties. The System Properties dialog box will appear.

 

2. Click the Advanced tab.

 

3. In the Startup and Recovery area, click Settings. The Startup and Recovery dialog box will appear.

 

4. In the System startup area, click Edit. This will open the Windows boot.ini file in Notepad.

 

5. In the [Operating Systems] section, add the following switches to the end of the startup line that includes the /fastdetect switch: /3GB

 

6. Save the changes and close Notepad.

 

7. Click OK two times to close the open dialog boxes, and then restart the computer for the change to take effect.

 

Windows Vista, Windows 7, Server 2008

The memory parameter can be any value between 2048 (2 GB) and 3072 (3 GB). If you have 3GB of RAM you must reserve some for your system. If you have 3 GB of ram, allocate 2560 Mb, for 4 GB systems use 3072.

 

1. Open command prompt with Administrator rights. To do this, go to Programs, Accessories, right-click on Command Prompt and select "Run as Administrator."

 

2. Enter the following at the prompt and press enter:

 

bcdedit /set IncreaseUserVA 2560

 

3. Close the prompt and restart the computer.