Online Help > Support/Resources > Troubleshooting > Remote Desktop Manager 

Troubleshooting - Unable to install or upgrade

Description

 

When you install or upgrade Remote Desktop Manager, you receive this error message below;

 

Installation Error Message

Installation Error Message

 

You simply have to deploy the zip file of Remote Desktop Manager in Remote Desktop Manager's installation folder.

 

By default, Remote Desktop Manager is installed in C:\Program Files (x86)\Devolutions\Remote Desktop Manager.

 

When the zip file is downloaded, extract or copy/paste the content of the zip file in the C:\Program Files (x86)\Devolutions\Remote Desktop Manager folder. When you will restart Remote Desktop Manager, the latest version will be installed.

 

You can download the zip here; https://remotedesktopmanager.com/Home/Download