Online Help > Support/Resources > Troubleshooting > Performance

Diagnostic

Description

 

Sometimes when a performance issue occurs while using Remote Desktop Manager, the support personnel may ask you to send information. Here are three sources or information that the support team requires to help diagnose your issue.

 

Procedures

 

My Data Source Information

My Data Source Information

My Data Source Information

 

1.Open File - My Data Source Information.

2.Click on the envelope button to send the information to our support team. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum include your forum user name.

 

Diagnostic

Diagnostic Window

Diagnostic Window

 

1.Open Help - Diagnostic.

2.Click on the Send button. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum, please include your forum user name.

 

Profiler

Profiler

Profiler

 

1.Open Help - Profiler, move the window aside to clear the main window of Remote Desktop Manager.

2.Select the Performance tab.

3.In Remote Desktop Manager, hold the CTRL key and press the refresh button.

4.Information will be added in the Performance tab.

5.Click on the Send Trace to Support button. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum, please include your forum user name.