Online Help > Support/Resources > Troubleshooting > Data Sources

Troubleshooting - Devolutions Online Database

Description

 

The user is disabled!

When attempting to connect to the data source, you receive the error message below;

 

DODB User Disabled

DODB User Disabled

 

On Devolutions Customer Portal in the User section, please ensure that the User is indeed Enabled.

 

Devolutions Customer Portal - Users

Devolutions Customer Portal - Users