Online Help > Support/Resources > Troubleshooting

BeyondTrust

Error

 

System.UriFormatException: Invalid URI: The format of the URI could not be determined

In the Host field of the BeyondTrust Password Safe Console entry, make sure to enter the server name like https://beyondtserver.

Do not enter the IP address of the server. Entering the IP address instead of the server name will return this error.

 

System.Net.WebException: The remote server returned an error: (404)

In the Host field of the BeyondTrust Password Safe Console entry, make sure to enter the server name like https://beyondtserver.

Do not enter the web URL to access the console from a web browser, example https://beyondtserver/eEye.RetinaCS.Server/PasswordSafe.

 

Not Found System.Net.WebException: The remote server returned an error: (500) Internal Server Error

In the Host field of the BeyondTrust Password Safe Console entry, make sure to enter the server name like https://beyondtserver.

Do not enter the web URL to access the console from a web browser, example https://beyondtserver/eEye.RetinaCS.Server/PasswordSafe.

 

System.Net.WebException: The remote server returned an error: (401) Unauthorized

In the Application API key field of the BeyondTrust Password Safe Console entry, make sure that you have entered the appropriate key. Please refer to the BeyondTrust Password Safe Console entry to learn how to obtain the application API key.

 

Beyond Trust Password Safe or Beyond Trust Password Safe Console is empty and no error is returned

Make sure that the Enable for API access option is checked for your privileged account in BeyondTrust.