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Apple Remote Desktop


Not able to establish a remote connection to a mac computer using Apple Remote Desktop (ARD) entry type

Try to restart the Remote Management service on the mac computer. On the mac, go in System Preferences Sharing and uncheck/check the Remote Management service.


Black screen appears after connecting with Apple Remote Desktop

Activating the logging on the mac may help the Devolutions support team resolving the issue. In order to activate the logging server side, execute the following command in Terminal:

sudo defaults write /Library/Preferences/ ARDCollectLogs -bool YES


Once this is done, you can try to connect normally using Remote Desktop Manager. The log will then be located in the /tmp folder of the Mac computer.


To turn off logging, execute this command:
sudo defaults write /Library/Preferences/ ARDCollectLogs -bool NO