Online Help > Installation > Client

Installation for All Users

Description

 

Remote Desktop Manager's current installation package does require to install with elevated privileges, as well as making the application available to all users of the computer where you are installing. That being said, we have received support call in a sufficient volume to question that it does complete successfully across the wide spectrum of our community's environments. Follow this procedure to reduce deployment issues in the future.

 

Procedure

 

This procedure registers all file types associations, this mean that rdp files will from now on be opened with Remote Desktop Manager. If that is unacceptable, install manually using the Custom mode, and choose every option but that rdp association.

 

1.Copy the installer to a folder available to every user of the workstation. e.g. c:\Deploy
 

2.Open an Elevated Command prompt (right click on the shortcut and select run as administrator)
 

3.Run the following command, adapted for the version that you are installing

 

msiexec /i Setup.{APPNAME}.{VERSION}.msi /Quiet /Passive INSTALLMODE=Complete

 

We also recommend disabling the auto-update check as all further installations or upgrades should be performed by an administrator AND using elevated privileges.

 

If wishing to proceed with upgrades from within Remote Desktop Manager, it must have been started using Run as administrator.

 

Notes

 

The Microsoft installer technology copies the installer package under a new randomized name as well as registers it in a database. Our experience shows that often times this copy has a way of disappearing and the database to become corrupt. We often have to direct our community to use https://support.microsoft.com/en-us/mats/program_install_and_uninstall

 

The Quiet and Passive parameters are just to ensure that you do not have to make a choice during the installation. We feel that this reduces the risk of errors.