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How to Send your Configuration File

Description

 

The Devolutions support team may ask for your configuration file to help you in certain situations. Here's how to send a clean configuration file to the support team.

 

Workflow

 

1.The Configuration File is called Remote Desktop Manager.cfg and by default, this file is located in %localappdata%\Devolutions\Remote Desktop Manager. You can also retrieve the path of your configuration file by going in File - Options - Advanced by clicking on the blue hyperlink at the bottom in the Information section.

 

2.Go in File - Options - Export Options and remove any personal information including your data sources.

 

3.Please send us the file securely via ShareFile.