If you are experiencing issues with Remote Desktop Manager, to help our Devolutions Support team troubleshoot the problem you could send them a short video of your issue by going in the menu Help - Record.
The Record is a built-in and easy-to-use screen recorder that could even be a useful tool for your in-house training as it is not limited to Remote Desktop Manager.
The Video Recording Options uses the MP4 format, which on Vanilla installs of Windows is not supported. If you encounter any difficulty viewing the video we strongly suggest the use of a VLC player.
Video Recording Options