In case of error you can verify the local application log, which is available in Help - Application Log.
View Application Log
These logs are saved in %LocalAppData%\Devolutions\RemoteDesktopManager\RemoteDesktopManager.log.db. Logs are displayed as a list which can be filter by date, message, version, or type of log.
View Application Log dialog
A report of the logs can be saved in a text file as well. Simply navigate to the Report tab of the application log, the click on the Save button to select a location to save the file.
For security reason, it is a best practice is to clean up the application log once every month. To do so, in the application log, use the Clean Up feature.
We strongly recomment to do a Delete all, but this can be customized to delete specific logs by type, date, or selection.
When experiencing issues with Remote Desktop Manager our support team might ask you to increase the debug level of the application during the support process. We strongly suggest to only increase the debug level when requested by our support team.
Increase the debug level in File - Options - Advanced.
File – Options – Advanced – Debug level