Online Help > Commands > File

Go Offline/Online



Toggle the data source Offline Mode. Use File – Go Online of the refresh button to reconnect to the data source.

Use the offline mode to connect to a local copy of the data source when the remote database is unavailable. This is useful when working from a remote location and the network is unreachable or if there is any kind of connectivity issue.


There are security considerations to take into account when enabling the offline mode.


The offline mode availability relies on several settings:


The user's account

The data source settings

The group policies

The data source offline cache must be enabled as well.


The lowest setting (in terms of security) prevails over the others, which may prevent you from using the offline mode. If the Go Offline button is not available, please consult your administrator.


The Data Source Information displays the size of the offline cache file along with the effective modes (disabled, read-only or read/write).


Data Source Information - Offlien mode

Data Source Information - Offlien mode


Several features are not available in offline mode, such as:


Attachments and logs

User management (Add/Edit/Delete users)


For more information, please consult the Offline Mode topic.