Online Help > Data Sources

Offline mode

Description

 

The offline mode allows to connect to a local copy of the data source when the remote database is unavailable. This is useful when working from a remote location and the network is unreachable or if there is any kind of connectivity issue.

 

The read/write offline mode adds to users the possibility to manipulate entries while disconnected from the data source. This is useful for off-site personnel or when working in environments that have sporadic network availability.

 

This feature is not available for all data sources, please consult the help topic of the respective data source to know if it supports offline mode.

 

The offline cache is first encrypted using our own private key mixed with some information taken from the local computer. This makes it impossible for a copy on another machine to be readable. By default it is also encrypted with Windows NTFS encryption. In this case, there is no key saved anywhere.

 

For added security, offline files are set to expire after a delay. The default expiry is set to 7 days but can be modified via the Data Source Settings.

 

Remote Desktop Manager will prompt for offline mode when the application is unable to reach the data source but the offline mode can be toggled manually with File – Go Offline.

 

Several features are not available in offline mode, such as:

 

Attachments and logs

User management (Add/Edit/Delete users)

 

Availability

 

The offline mode availability relies on several settings:

 

The user's account

The data source settings

The group policies

The data source offline cache must be enabled as well.

 

The lowest setting (in terms of security) prevails over the others, which may prevent you from using the offline mode. If the Go Offline button is not available, please consult your administrator.

 

The Data Source Information displays the size of the offline cache file along with the effective modes (disabled, read-only or read/write).

 

My Data Source Information - Offline mode

My Data Source Information - Offline mode

 

Caching mode

The caching mode must be set to enable the offline mode.

 

Data source configuration – Advanced – Caching mode

Data source configuration – Advanced – Caching mode

 

OPTION

DESCRIPTION

Disabled

Prevent an offline cache from being used.

Intelligent

Use the offline cache only for recent changes.

 

Read/Write offline mode is not available with the Basic subscription of Devolutions Online Database.

 

Some features of Remote Desktop Manager are unavailable while offline. Even with read/write access mode, you may not be able to perform all actions, such as adding attachments or managing users since these features are not cached locally. On the other hand, note that the Private Vault is still available in offline mode.

 

Grant/deny Offline

 

OPTION

DESCRIPTION

Disabled

Prevents an offline cache from being used.

Read-only

Allow to view and use entries only. The content of the data source cannot be modified.

Read/Write

Allow to view, use, and edit entries. Conflicts caused by offline modifications are managed when back online.

 

The offline mode is controlled at three levels:

 

User permissions

Data source settings (server configuration)

Data source configuration (local configuration)

 

A user most be granted Read/Write at all three levels to allow read/write privileges.

 

USER PERMISSIONS

DATA SOURCE SETTINGS

DATA SOURCE CONFIGURATION

EFFECTIVE ACCESS

Disabled or Read-only or Read/write

Disabled or Read-only or Read/write

Disabled

Disabled

Disabled or Read-only or Read/write

Disabled

Disabled or Read-only or Read/write

Disabled

Disabled

Disabled or Read-only or Read/write

Disabled or Read-only or Read/write

Disabled

Read-only or Read/write

Read-only or Read/write

Read-only

Read-only

Read-only or Read/write

Read-only

Read-only or Read/write

Read-only

Read-only

Read-only or Read/write

Read-only or Read/write

Read-only

Read/write

Read/write

Read/write

Read/write

 

You want to know the current effective Offline Mode while connected? See My Data Source Information.