The information below applies to installations with data sources that are using a database as their data store.
Some Remote Desktop Manager releases must alter the database structure. These are performed automatically for you but it is a best practice to perform a backup of your data source beforehand. Additionally, if you are in a team environment, you must be the sole user connected to the database during the upgrade.
Key points to consider:
- The user performing the update must have administrative privileges on the underlying database. (SYSDBA or DB_OWNER).
- Perform a database backup and ensure that you can quickly perform a restore if required.
- If your organization allows for a read/write offline cache, ensure that all of your users have merged their offline edits.
Follow these steps for a successful version update:
- Ensure you are the sole user of the database during the upgrade process. If you environment allows for offline use, have your team switch to the offline mode; or have them switch to another data source.
- Back up your database using the database tools.
- Install the desired version of Remote Desktop Manager, using the Portable (USB) deployment model may be desirable if you are doing this on your personal workstation.
- Open Remote Desktop Manager while logged on as a user with administrative rights. You must also be SYSDBA or DB_OWNER.
- You may be prompted with an upgrade message when your data source is accessed. If so, accept the upgrade. If not, using File – Data sources, locate your data source to upgrade and open its property window. Switch to the Upgrade tab, then click on Update Database.
- Wait for a confirmation dialog.
- Close the dialog.
- Ensure your Remote Desktop Manager application is currently using that data source.
- Press Ctrl+F5 to force a full refresh.
- Validate the content and perform a check of the technologies that are critical in your environment.
- Update the client software on all workstations.